How to Get Service for All Commercial Equipment

The world of commercial and restaurant equipment and appliances is very large and includes products of the most diverse types. It often happens that products are purchased that do not work as they should and at that point it is always up to the consumer to take charge of the situation and follow certain procedures to resolve the problem and obtain technical assistance.

In these cases, the first step is always to seek technical support. But the policies for obtaining technical support or a repair are often far from clear, especially if the product is not covered by warranty.

The purpose of this article is to provide you with all the information possible to help you understand in your case how to receive assistance for commercial equipment . Of course, the information in this regard may not be valid for all products purchased: there are many factors that could make it valid or not, including the type of product, where it was purchased, its condition and so on.

We will therefore try, where possible, to specify in which cases it is possible to take certain paths with a special focus on commercial equipment such as counter scanners, barcode readers, POS, cash register terminals and other electronic and non-electronic instruments.

Availing yourself of the guarantee

The first and most convenient step for everyone is to take advantage of the warranty that is provided whenever you purchase a new product from an authorized dealer (therefore, all those products purchased used by private individuals or from dealers not authorized by the official distribution channels may not be covered by the warranty).

Every product purchased in Italy has a two-year guarantee called guarantee of conformity. If a product stops working or has manufacturing defects either when it is removed from the packaging or later, the customer can assert the guarantee within two months of detecting the fault . However, the guarantee does not cover accidental damage, that is, damage caused by the user and not attributable to manufacturing defects.

The warranty for consumer goods must be provided by the seller of the product . In addition, if the purchased goods require assembly or installation , these processes must also be guaranteed, and it is required to provide the necessary technical support even in cases where the goods are intended to be installed by the consumer himself. The warranty can be of two types.

• Guarantee of conformity : covers all products purchased and lasts 24 months, must be provided by sellers and is a consumer right even if it is not mentioned in the conditions of purchase. The guarantee of conformity is also known as legal guarantee, seller guarantee and European guarantee of conformity.
• Commercial guarantee : these are all other guarantees that are added to the guarantee of conformity, which do not affect the customer's rights in relation to the latter.

Taking advantage of the warranty means sending the goods to the manufacturer and obtaining the repair or replacement of the product free of charge , without any additional costs.

Contact the manufacturer for assistance

If you purchased your product new but it is no longer covered by warranty, you can contact the manufacturer to receive information on possible repairs. Alternatively, you can go to an authorized center, but the way to know the authorized centers is always to contact the manufacturer.

If there is no warranty, repairs will be paid for and at your expense even if you contact the manufacturer of the purchased product. In fact, assistance is free only if the product is covered by warranty.

The quickest way to get in touch with a manufacturer is to go to its official website , where you will find contact details, any FAQs on how to request technical assistance and all the instructions for getting in touch with the manufacturer or distributors who have the necessary spare parts.

However, you can often contact the seller via social media, and of course the contact details are also indicated in the manual.

Contact Usatocomenuovo

If your product is not covered by warranty and you cannot contact the manufacturer (or you do not want to do so because you believe the costs are too high), you can contact Usatocomenuovo.

We offer technical assistance on used and reconditioned commercial equipment and appliances for both small and large businesses . Our assistance activities are carried out in cooperation with our partner T&D , which has high technical skills in order to guarantee the best functioning of the products and therefore also total customer satisfaction.

Usatocomenuovo is also an e-commerce , however it offers assistance and repair services regardless of whether or not you purchase a used or reconditioned product from the online store. The entities that can contact Usatocomenuovo are pharmacies, catering businesses, bars, supermarkets, specialized stores, retailers of solutions for points of sale, private individuals, large-scale distribution, organized distribution and other retail commercial activities.

The technical assistance services that Usatocomenuovo provides to its customers include product repair, reconditioning for possible subsequent sale, consultancy, analysis, recovery and disposal.

Usatocomenuovo's support activities concern many products, including manual scanners, bioptic scanners, benchtop scanners and power supplies. For more information, you can consult theSupport page of our website where you can also find a form to fill out to get in touch with us.

What not to do

There are two behaviors that you should not adopt to avoid finding yourself without the possibility of requesting technical assistance when a product has defects or no longer works as it should.

The first concerns the phase before the sale: if you want to have the guarantee, you must not buy products from unauthorized or used resellers , unless it is a purchase from an e-commerce (such as Usatocomenuovo which supplies guaranteed used and reconditioned products) that does not ensure the guarantee. Products purchased used from private individuals, for example, do not have any guarantee.

The second behavior not to adopt is, in case of malfunction of a product under warranty, to disassemble it independently and attempt a DIY repair . If you are unable to repair the product, in fact, you will obtain as a result the violation of the warranty and therefore you will no longer be able to obtain technical assistance without additional costs.