How to do customer service and repairs without a warehouse

Regardless of the method of purchasing a product, from online e-commerce to physical stores to dropshipping, when there is a need for customer support directly on the products and repairs , the modus operandi is more or less always the same.

Those who work in the field of assistance know that a warehouse is needed to have all the spare parts needed to satisfy each customer. However, having a warehouse can be a real deterrent for the activity of those who provide assistance and repairs to customers.

So how do you get around the problem? Is it possible to get rid of the warehouse and provide assistance even without it ? The purpose of this article is to offer you the ideal solution to prevent the need for a warehouse from ruining your business plans. But first, let's find out why getting rid of the warehouse can make the difference.

A warehouse has high costs

Whether it is 100 or 10 square meters, having a warehouse, in any case, has a cost. And it makes no difference whether the warehouse in question is full or empty.

Not to mention the fact that you will have additional expenses if unused equipment is stored inside that you purchased anyway and has been there, unused for a long time. Unfortunately in the field of assistance it is not possible to know when you will need certain equipment or spare parts , so it becomes inevitable to keep many objects inside the warehouse that will not be used, thus causing a levitation of costs.

Consider that providing assistance is becoming less and less profitable , with low fees, short management and resolution times and a high diversification of the equipment present at the customers. A phenomenon that is also growing more and more and therefore makes everything more difficult to organize and manage both for a company and for a self-employed worker. This is why being able to provide assistance without a warehouse would be a real godsend.

Make your transport your warehouse

When looking for a solution to the high costs and significant problems that can arise from managing a warehouse for customer service, have you ever thought about making your work vehicle (such as your van) your warehouse?

Given the variety of products installed by customers, you should have material in stock that you may never use or you will use it after a long time from the purchase. In this way you would risk the obsolescence of the same or, for example, you would find yourself doing assistance with a non-updated part because the installed firmware is old and now the new software installed by the customer requires a more recent one... This and other problems could lead to a huge waste of time and money.

The ultimate solution

There is a solution and it is, as I said before, to turn your van or workplace into your warehouse . At this point you will be wondering: how big does this van have to be to contain everything I had in stock? The answer is that it can easily be a small space!

You can keep the parts for service there, on hand, the essentials , and then have an external company stock them. Even better would be to outsource everything by relying on a company that has a wide range of equipment and guarantees, at your every request, the shipment of the same in a short time. If possible, it would also be perfect to obtain the repair of the faulty part replaced by the customer or a possible replacement.

This way you don't necessarily have to carry everything with you , you can have the part you need where and when you want, and be sure that the part you replace for the customer is definitely working and up to date, or customized according to your needs.

It may seem absurd but if you think about it, it's like having a greengrocer downstairs and buying fruit every day, only what you really need, without having to stock up on fruit that would then go bad if not consumed.

Get rid of the warehouse with the assistance of Usatocomenuovo

Usatocomenuovo is able to offer exactly the above services with great professionalism. With us you can outsource your warehouse and you can even entrust us with the repairs of the products requested by your customers. To learn more about the services we offer you can visit the dedicated page of our site and, if you want to use our services, you can contact us through ourContacts page . You will find our telephone numbers and our emails for any request.